Deciding whether or not to purchase an extended service contract on an erbium dental laser is almost as much fun as going to Vegas and hedging your bets on future Social Security benefits.

Nearing the end of the one year warranty on my DELight Er:YAG, I experienced an electrical problem. A few weeks after my warranty expired, the problem recurred. HOYA corrected the situation without question.

Currently, I practice “unsafe” erbium laser dentistry. But be aware that if you blow a flashlamp or burn out a crystal, repairs can cost in the many thousands of dollars. It’s a tough call.

Merry Christmas,

Al

I passed the one year point a couple of months ago with my Delignt and decided to gamble also and not renew the warranty. After a few little problems the first month or so, I’ve had no problems. I can’t imagine a more low maintenance laser. Turn on and off and refill water, that’s it. Delight repair guys must feel like the old Maytag repair people.
Al B

I called hoya. To fix a problem you’re looking at a couple grand, just for the housecall. If you decide later to get the coverage, you ship your unit to hoya, at your expense, then charge you to bring it up to new condition, then ship it back to you at your expense. Honestly, I feel totally f***ed by Hoya. Major buyer’s remorse.

jkline,
What kind of problem are you having with your laser? How long ago did you buy it? Is it still under warranty?
Al B