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Hi Everyone,
I though you all would enjoy reading the letter I received from Biolase today!
Letterhead says:
Absolutely #1
BIOLASEDear American Dental Laser Owner (that would be me),
On May 21, 2003 BIOLASE technology, Inc. acquired all laser assets, products and patents of American Medical (name change) Technologies. On behalf of the company, our employees and our Waterlase YSGG and LaserSmile owners we would like to welcome you as the newest members to our dental laser family.
(Heck, we’re all Cousins now!!)
BIOLASE is committed to being absolutely #1 in customer service. The phenomenal growth we have experienced in the last three years which resulted in over a 70% world market share is proof of this commitment.
The American Dental Laser brand will operate as a division of BIOLASE. We plan to manufacture the ADL products in our facilities in California and Germany. (Bold emphasis added).
BIOLASE is proud to be associated with the owners of American Dental laser [sic] products, and wants to ensure that you have access to everything our worldwide organization has in place to educate, promote and support laser dentistry.
(Edited for space and relevance)
It is our expressed hope that you will join us with your established skills and talents in the dental laser field and use these positive changes to revitalize your enthusiasm and support. We know that there will probably be a few hiccups along the way as we absorb ADL into our company and ask for your patience. As early adopters of dental laser technology you have already made a major impact on dentistry in general and we look forward to more advances in the future.
(Edited for space and relevance)
Sincerely,
Jeffery W. Jones
President & CEO(Why, thank you…..that’s darn nice of you to say that!)
Ray Tang and I were talking recently about the plans Biolase might have for the ADL product line. I thought Biolase would try to keep them, produce them, and become,
“The Complete Laser Company” instead of “Waterlase– the complete laser for every dentist.”
Your thoughts Ray?
Bob
Oh–here, I was able to upload the actual letter (thanks Laurie for scanning that):
