(Edited by ChuckT at 11:17 am on June 5, 2007)

Chuck,

You make it sound so easy. If so, then why does my insurance person spends several hours a week helping your people submit claims. ALso, we can’t even submit slaims b/c since May 10, there seems to be something wrong with your system that won’t allow access. And as usuall, when we call STEVE, or anyone else, they don’t return our calls. Your customer service is horrible, your support even worse, and our patients have not benefitted from the service. In addition, if we had been told by Mark Freeman at the start that all insurance companies are not billed, we would not have subscribed to your service, as Paramount is a big one in OHio.

I also am curious: I “heard” that as your clientele began to grow, the amanagers wanted access to patient accounts and once it was granted, they found ” payments flooding in to accounts not even active, missing EOB’s, insufficient protocols for follow up on claims. When managers adn sales reps brought their issues up, they were locked out of access to patient accounts. they were asked to “cease any and all communication with clients regardign IPS”. Why is this> How can a company operate efficiently with it’s clients if tyou won’t allow the people who want to help access to the accounts?

????

(Edited by ChuckT at 11:18 am on June 5, 2007)

Shawn,

I see what the problem is here. Apparently not only is my staff not intelligent or motivated enough to utilize the software, BUT, we also do not care for our patients.

Ok, it is so much clearer now. You know what I like – rediculous anecdotal stories about completely unrelated issues used to cloud and confuse the issue. Great.

Chuck. I want my money back. Seriously. Now.
Call me – 585-350-8174. If you have the guts.

Suresh
http://www.RochesterPerio.com

Svetlana,
Great question why don’t you go to David’s Web site to see what he bought

http://www.plainvilledentist.com/hitech_dentistry.html

I too looked at the Lares and after careful consideration the Periolase won hands down.  Ask the rep if they can perform LANAP and if they have FDA clearance to perform LANAP.  Let us know what they tell you.

Thanks

Obviously in the states these procedures have to be approved for use, but yes LANAP procedures can be carried out no problem, I also had a look at the LANAP video on David’s Web site…very impressive….BUT you can also remove the hard concrements with the laser, so without the use of the scaler!!

Have a look at our presso on its applications,….we are in fact a the UK dealer for Fotona, which are the manufacturer of the Powerlase.

http://www.chooseperfection.co.uk/files/products/pdf/Dental_Applications.pdf

Ron,
Is this topic hard tissue? Cases for Treatment of caries using MID or just a Diagnodent forum?
Cases and how different clinicians treat patients would be worthwhile (AA, Laser, etc)
I see no need for a diagnodent ad or trading treatment numbers.
Need to know what new forum would deal with.
Jeff